Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. If you find yourself relying on gambling for income or using it to escape personal difficulties, please seek help immediately.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use Mystake. We are committed to preventing underage gambling and comply with all UK Gambling Commission regulations. If you are under 18, please do not attempt to register or place bets.
Warning Signs of Problem Gambling
Please be aware of these common warning signs that may indicate a gambling problem:
- Chasing losses — Attempting to recover lost money by gambling more
- Hiding gambling activity — Concealing the amount of time or money spent gambling
- Loss of control — Being unable to stick to set limits or stop gambling
- Neglecting responsibilities — Missing work, school, or family commitments due to gambling
- Gambling with money needed for essentials — Using rent, food, or bill money to gamble
- Gambling to cope with emotions — Using gambling to escape stress, anxiety, or depression
- Lying about gambling — Deceiving friends or family about gambling habits
- Borrowing money to gamble — Taking loans or using credit cards for gambling funds
- Increased time and money spent — Continuously spending more than intended
- Failed attempts to cut back — Being unable to reduce gambling despite wanting to
If you recognise any of these signs in yourself or someone you know, please seek support immediately.
Self-Help Tools Available
Mystake provides a range of tools to help you maintain control of your gaming:
- Deposit Limits — Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits — Set a maximum amount you are willing to lose in a given timeframe
- Reality Checks — Receive regular reminders during gaming sessions about how long you've been playing and how much you've spent
- Session Limits — Control the duration of your gaming sessions with automatic log-off
- Self-Exclusion — Temporarily or permanently exclude yourself from your Mystake account
To access these tools, log into your account and visit the Responsible Gaming section, or contact our customer support team for assistance.
Support Organizations & Resources
If you need help, support is available. Please reach out to one of these trusted organisations:
🇬🇧 United Kingdom
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GamCare
Free counselling and support for problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (Free and confidential) -
GamStop
National self-exclusion scheme for online gambling
www.gamstop.co.uk -
Gamblers Anonymous
Support meetings and peer help
www.gamblersanonymous.org.uk -
National Gambling Treatment Service (NHS)
Treatment services available on the NHS
Contact your GP or local mental health service
🇦🇺 Australia
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Gambling Help Online
www.gamblinghelponline.org.au
Phone: 1800 858 858
🇨🇦 Canada
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Responsible Gambling Council
www.responsiblegambling.org
🇺🇸 United States
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National Council on Problem Gambling (NCPG)
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537)
🇩🇪 Germany
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Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Information and support for problem gambling
Telefonberatung: 0800 1 372 374 (kostenlos)
Need Help?
If you are struggling with gambling, please don't hesitate to seek help. Problem gambling is a serious issue, but support is available and recovery is possible. Reaching out is a sign of strength, not weakness.
Contact one of the organisations listed above today. All services are confidential and available to anyone who needs them.
Remember: You are not alone. Help is just a phone call or click away.